Mystery Shopping Solutions

Service! Integrity! Solutions!
With more than 400,000 registered independent shoppers located worldwide, we can service our clients request very efficiently. We will not only meet your expectations, but exceed them. Our shoppers are highly trained and motivated to ensure that our clients receive only the utmost pertinent information regarding a particular location or an individual employee.

Our expertise comes from more than 25 years of experience in the following categories:

  • Customer Service Shops
  • Telephone Customer Shops
  • Integrity Shopping Investigations
  • Customer Observation Studies
  • Customer Satisfaction Studies

We have the experience to understand your industry, challenges, and how to tailor a shopping, training or consulting program to meet your operational objectives.

Some of the industries that we service are:

  • Automotive
  • Retail
  • Food Service / Restaurants
  • Banking
  • Shopping Centers
  • Real Estate / Apartments
  • Telephone Shops
  • Online Sales / Catalog Sales
  • Time Share Presentations

What are the benefits to our clients?

Our reports provide data, which removes the variable of subjectivity, allowing our clients to actively track their employees in a customer service and sales atmosphere. Our clients can then focus their training efforts on the weak areas, thus creating a strategic competitive advantage.

How does the system work?

We have an immense demographically mixed database of individuals worldwide who anonymously visit and / or call your locations and interact with your employees. They appear to be typical, regular customers. The “Shopper” is educated and trained on what to look for during each visit. The evaluations they conduct are based on our client’s needs and expectations. These reports are easy to read, track and understand. With our online system you will have 24/7 access to your information and will obtain reports in a real time environment so that you can be proactive to any company issues that might be discovered.  For a view of our online shopping service system – please click here: Mystery Shopping System Video.

Typical evaluations include but are not limited to:

  • Quality of Service
  • Loss Prevention Issues
  • Appearance of the Staff and Site
  • Service Time
  • Attitude
  • Cleanliness
  • Overall Perception
  • Sales Skills
  • Merchandising
  • Employee training and / or education about the products

We have helped several hundred clients worldwide to become more profitable through improving customer service and reducing employee dishonesty.

Please contact our account managers for any questions or to set up your account today