Service! Integrity! Solutions!
With more than 30,000 registered independent Investigators located in the US and Canada, we can service our clients request very efficiently. We will not only meet your expectations, but exceed them. Our Investigators are highly trained and motivated to ensure that our clients receive only the utmost pertinent information regarding a particular location or an individual employee.
Our expertise comes from more than 25 years of experience in the following categories:
- Customer Service Audits
- Financial Audits
- Integrity Solutions / Audits
- Customer Observation / Satisfaction Studies
- Employee Awareness Audits
- Safety Audits for multiple or single locations
We have the experience to understand your industry, challenges, and how to tailor a shopping, training or consulting program to meet your operational objectives.
Some of the industries that we service are:
- Food Service / Restaurants
- Shopping Centers
- Real Estate / Apartments
- Telephone Shops
- Online Sales / Catalog Sales
What are the benefits to our clients? Our reports provide data, which removes the variable of subjectivity, allowing our clients to actively track their employees in sales driven or compliance atmospheres. Our clients can then focus their training efforts on the weak areas, thus creating a strategic competitive advantage.
How does the system work? We have an immense demographically mixed database of investigators across the US and Canada who anonymously visit and / or call your locations and interact with your employees. They appear to be typical, regular customers.
Typical evaluations include:
- Quality of Service
- Loss Prevention Issues
- Appearance of the Staff and Site
- Service Time
- Overall Perception
- Sales Skills
- Store Audits
- Cash Compliance / Auditing
We have helped several hundred clients both in Canada and US to become more profitable through improving customer service and reducing employee dishonesty.
Please contact one of our account managers for any questions or to set up your account today.